Gel Extension Infills with Nail art

Cancellation Policy

DEPOSITS, CANCELLATIONS & NO-SHOWS All treatments require a 50% deposit. This is to be made at the time of booking via our online booking system, bank transfer or in cash. Please note, if deposits aren’t paid within 3 days of booking the appointment will be cancelled. If an appointment needs to be cancelled, a minimum of 24 hours notice is required. Less than 24hours notice will result in the 50% deposit being lost. No shows to appointments will result in the deposit being lost and full payments for future appointments being taken beforehand. Please note we are a small business and any no-shows or late cancellations result in us not being able to fill that slot quick enough and also loss of earnings. We constantly have a cancellation list of people wanting appointments so to be fair to everyone this is why we have this policy in place. LATE ARRIVALS We fully understand that being late to an appointment is sometimes out of your control. We will always do our best to accommodate late arrivals (within 15 minutes after original appointment time) by performing the most complete treatment possible in the time remaining at the full price. Please note that arriving later than 15 minutes after your scheduled time may result in us not being able to complete your treatment in the remaining time and so the treatment will need to be rescheduled. If this happens sadly the deposit will have to cover the appointment slot being lost and a new deposit will have to be taken. CHILDREN IN THE SALON Our salon insurance does not cover us for children under the age of 10 in the salon without adequate supervision of someone over the age of 16. We have many objects/chemicals that can be harmful for children if not properly supervised. Please also be aware of salon space and steps so pushchairs are not suitable but we will try and accommodate as best we can. Finally, as a courtesy for other salon users we do recommend trying to attend your appointments without children, as quiet treatments take place and may hinder others salon experience. REFUNDS/REPLACEMENTS All of our treatments are carried out by fully qualified and insured beauty therapists. If for any reason you are unhappy with your treatment outcome, please try and let us know as soon as possible for us to be able to have the chance to rectify this before you leave. It is far easier to do this rather than finding another day/time for you to return. We will replace or rectify any treatment free of charge if we are notified over the first three days after treatment, if for example you chip a nail, have a significant loss of lashes etc. If you notify us after this time, this may incur a charge. We do not offer refunds on any treatments however we will look into your concerns immediately and try and resolve any issues as quickly as possible. MEDICAL FORMS AND QUESTIONNAIRES New clients will be requested to complete a client medical form or questionnaire before our therapist can perform certain treatments. Failure to do so will result in us not being able to continue with treatments. Please advise us on any health conditions, medications, allergies or injuries which could affect your service when completing this form. It is your responsibility to inform us of any changes in your circumstances before your treatment goes ahead. We do also reserve the right to ask you to complete any forms every 6 months so we can keep all our records up to date. All medical forms and questionnaires are completely confidential. PATCH TESTING Certain treatments require patch testing at least 24hours beforehand. All treatments that require patch tests are clearly noted on our website. It is your personal responsibility to attend a patch test appointment if you have not had the treatment with us before. We do not accept if you have had patch tests done in other salons as they may use different products/chemicals and so this is invalid. If you arrive at your appointment without having a patch test, we reserve the right to refuse you service and you will loose your 50% deposit. We appreciate your understanding.

Contact Details

• 28 Bridge Street, Newport, UK

  07719015402

  info@at28.co.uk